Privacy Statement

General information

Tucana is strongly committed to protecting personal data. This privacy statement describes why and how we collect personal data and explains how we use it. This applies to personal data we collect about visitors to our website, business contacts, online event participants and newsletter recipients. Tucana Telecom BV, located at Minervum 7446K, 4817 ZG  Breda, The Netherlands, is responsible for the processing of data as described in this privacy statement.

Visitors to our website

When you visit our website, we collect personal data about you. Our web sites are www.tucana.com and support.tucana.com. This may include, but is not limited to, the following situations.

Processing your information

We collect your contact details if you order something, request information or subscribe to Tucana’s newsletter. The information we collect may include, your name, e-mail address, phone number, title, company address and payment details. The purpose for collecting this information is to process your order or request and to administer our relationship with you. The legal basis for this processing is either your consent, fulfilling our obligations towards you or Tucana’s legitimate interest to administer its business.

Web analytics

We use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behavior patterns. We do this to get an understanding of the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. The legal basis for this processing is our legitimate interest to find out how our website is used and to make our website better. For detailed information about the cookies we use on our website, please follow this link.

Event participants

If you register for one of our events we will process your name, contact information, information about your travel itinerary and dietary preferences for the purposes of organizing and managing the event, providing you with the information and services associated with the event as well as keeping a list of participants.

Online event participants

If you register for one of our online events, such as a webinar, we will process your name, contact information and standard weblogs for the purposes of organizing and managing the event as well as securing our digital event platform. The legal basis for this processing of your personal data are our legitimate interests to manage, administer and document our events as well as maintaining the security of our event platform.

Newsletter recipients

You can subscribe to our newsletter via this link. You can manage your profile or opt-out via our newsletter or send an e-mail. The categories in your profile determine which newsletters you will receive.

Third parties

Tucana may only transfer or share the personal data provided by you with suppliers, subcontractors or other third parties that may be relevant in the context of your request. All reasonable legal, technical, and organisational measures have been taken to ensure that your personal data is treated securely and with an adequate level of protection when transferred to these third parties. Your personal data will only be transferred or shared with third parties when necessary to fulfil the purposes described in this Privacy Policy and will be limited to the minimum. When you ask us for a quotation or when we process your order we need to share personal data with our suppliers and or logistics partners to be able to process your request or order. For example to comply with export regulations of the suppliers country, we exchange email address and company address information. For logistics we share delivery address contact persons name and phone number. Tucana will not sell your personal data to third parties without your consent.

Your rights and how to exercise them

You have rights as an individual which you can exercise in relation to the information we hold about you.
You have the right to know how and what we do with your personal data, the right to inspect your personal data, the right to amend your personal data, the right to object to the processing of your personal data and the right to be forgotten. Questions or complaints can be addressed to Tucana via the below contact information.
Complaints can also be addressed to the Authoriteit Persoonsgegevens.

Other websites and services

This website contains links to other websites and serves content from third-party providers. This privacy policy only applies to this website. When you follow links to other websites you should read their own privacy policies.

Contact information

Follow this link for our contact form and information on our office locations and phone numbers. You can always contact Tucana regarding data protection matters via e-mail.

Changes to this Privacy Policy

If we change this privacy notice, we will let you know about it by publishing the updated version on this website. The updated version will apply to all your information held by us at the time. If you are unsure about whether you are reading our most current privacy policy, please contact us. This policy was last updated on October 2, 2018.