Cookie Policy

What are cookies?

Cookies are small text files stored on your computer, tablet, or mobile device when you visit a website. Cookies are widely used to make websites work efficiently, improve user experience, remember preferences, and provide information to website owners about the use of their websites.
Some cookies are placed by Tucana, while others are placed by third-party services that appear on our website.

What cookies do we use?

Necessary Cookies

These cookies are essential for the operation and security of our website and cannot be switched off in our systems. They enable core functionality such as page navigation, security, load balancing, and cookie preference management.

Examples include cookies that:

• Remember your cookie consent preferences.
• Maintain website security.
• Enable essential website functionality.

Because these cookies are strictly necessary for the website to function, they do not require consent under applicable legislation.

Functional cookies:

Functional cookies enable enhanced functionality and personalization. They allow the website to remember choices you make and provide improved features.

Examples include:

• Remembering whether you have already closed a newsletter subscription pop-up.
• Remembering language or regional preferences.
• Enabling website features and remembering user preferences..

Functional cookies are placed based on your cookie preferences where required by applicable law. If you disable these cookies, some parts of the website may not function properly.

Analytics Cookies:

We use Google Analytics 4 (GA4) to understand how visitors use our website and to improve the performance and usability of our services. We use the information collected to generate aggregated reports and insights about website usage and performance.

Google Analytics may collect information such as:

• Pages visited
• Time spent on pages
• Device and browser information
• Traffic sources
• General geographic location

We have configured Google Analytics in a privacy-conscious manner and only place analytics cookies after obtaining your consent where required by law.

Examples of Analytics cookies include:

Google Analytics uses first-party cookies to distinguish users and sessions on our website.

Marketing Cookies

We use Google Ads to measure the effectiveness of advertising campaigns, track conversions, and display relevant advertisements to visitors who have shown interest in our products or services.

These cookies may:

• Record ad clicks.
• Measure conversions resulting from advertising campaigns.
• Support remarketing and audience creation.
• Help us improve marketing performance.
• Support embedded third-party content, such as YouTube videos and Google Maps, which may place cookies on your device and collect information about your interaction with such content.

Examples of Marketing cookies include:

These cookies are only placed after your consent has been provided. Where required by Google’s policies, we capture your choices for ad measurement (ad_user_data) and ad personalization (ad_personalization) as separate consent signals through our cookie banner.

Google Tag Manager

We use Google Tag Manager (GTM) to manage and deploy website tags. Google Tag Manager does not collect personal data itself and does not place marketing or analytics cookies. It is used solely to manage and deploy website tags. However, tags deployed through Google Tag Manager, such as Google Analytics and Google Ads, may place cookies as described above.

International Data Transfers

Where personal data is transferred outside the EEA, appropriate safeguards are implemented in accordance with applicable data protection laws. This includes reliance on the EU-U.S. Data Privacy Framework where the recipient is certified, Standard Contractual Clauses approved by the European Commission, and, where applicable, other legally recognized transfer mechanisms. For more information about how Google processes personal data, please refer to Google’s Privacy Policy.

Managing Cookies

You can manage your cookie preferences at any time through our cookie banner or by adjusting your browser settings. Please note that disabling certain cookies may affect the functionality of the website.
We use Google Consent Mode v2 to respect visitors’ consent choices and to control the operation of Google Analytics and Google Ads technologies based on the preferences selected through our cookie banner.
Withdrawing your consent is as easy as giving it. You can change or withdraw your consent at any time via the cookie banner, and this will not affect the lawfulness of any processing based on consent before its withdrawal.

Applicable Law

This Cookie Policy is intended to comply with the EU ePrivacy Directive and the General Data Protection Regulation (GDPR). For visitors in the United Kingdom, we apply the UK GDPR and the Privacy and Electronic Communications Regulations (PECR); for visitors in Switzerland, we apply the Swiss Federal Act on Data Protection (FADP). Visitors located in other jurisdictions across our EMEA markets may be subject to additional local data protection and e-privacy requirements.

Contact

If you have any questions regarding our use of cookies or data protection, please contact us.
For more information about how we process personal data, please follow this link to read our Privacy Statement.
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The specific cookies used may change from time to time as we update our website and services. The tables above contain representative examples of the cookies currently used.

We do not use cookies on our Support website.

This Cookie Policy was last updated on August 20, 2026.