Subtonomy Data Platform & Support Engine
Any data source, ONE great support experience
Master your support game -tailored experiences made easy
Subtonomy provides a 360˚ view of real-time network experience – giving your teams the insight they need to support, secure, innovate and sell.
You already have most of the data you need. But it is trapped in silos and only used for limited purposes. We free your data, bring it all together in one place and enrich it to deliver an unprecedented level of actionable real-time insight. As the single source of network experience data, we ensure all your customer service channels are in sync and all your teams benefit from the data they need to transform your results.
With Subtonomy, your customer support agents and self-service channels are continuously updated with real-time information from network monitoring, trouble-ticket integrations, and an alarm framework.
Evolve your telecom data setup seamlessly
Our Support Engine and Data platform, powered by AI and Machine Learning, collects data from various sources – such as passive probes, BSS & OSS, cells, devices and more.
You can run multiple CRM systems or probes in parallel, or switch to new sources as your telecom data settings evolves. This allows us to provide a real-time, individualized 360° view of customer experiences, revolutionizing your approach to technical support.
The Subtonomy Platform manages billions of data transactions daily
• All data processed in real-time
• Machine Learning used for finding deviations in service performance
