Support

Tucana offers indispensable support to their customers during the complete lifecycle of the deployed solutions. This starts as aid in the development phase of new products and services and during installation and operations of the network.

The support team has specialized in many protocols and understands QOS and Security Issues for mobile, fixed and IT networks like: LTE, UMTS, GPRS, SS7, GSM, V5, ISDN, VoIP, xDSL, WiFi, Wimax, IP... and other related protocols.

The support engineers and consultants have a vast average of 10 year's experience in the data- and telecom environment. The enhanced service program comprises consultancy, software development, all-in maintenance contracts, installations, trouble shooting, hands-on training sessions and helpdesk.

If you have a Support Case and you have already Support Login please click here

If you have a Support case and need our assistance please fill in our Support Request form and we will contact you.