Today you’re mired in agile scrums and projects on top of the daily expectation to manage and monitor network performance and now everyone is chattering way about the end-user experience. What’s the real value of understanding end-user experience? By looking at network performance from the outside-in vs. the status quo of inside-out, the success of your efforts and the projects you work on could dramatically improve. Example: You are handed a trouble ticket but you’re spending way too much time looking at a variety of data and KPIs in hopes of finding the real cause of network problems that impact users and the business. Before you can resolve this ticket, you’re handed several more and the exercise starts all over. The issues take too long to resolve or are never resolved. Or, because the issue was intermittent, you simply aren’t able to solve it in the time you have. Ideally, you’d rather prevent issues or at least get them resolved to everyone’s satisfaction much more quickly. And, the time you are spending troubleshooting from the inside-out (based on tools or technologies or status quo processes) is time you’ve lost forever. It’s gone and you can’t buy it back. You may think there aren’t any other choices. But thankfully, there is a new, better way!
Let’s explore how we can help make things right, by turning everything on its head and starting with the end-user instead of the infrastructure.
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