Subtonomy and Tucana are pleased to announce they have signed a new, exclusive partnership agreement covering the Benelux and DACH region, combining Subtonomy’s telecoms technical customer support suite and Tucana’s sales and delivery capabilities.

Stockholm, Sweden and Antwerp, Belgium – May 21 2024 – SUBTONOMY, the world’s leading telecoms technical customer support vendor, and TUCANA, a value-added distributor of test- and measurement-solutions, related applications and services to the fixed and mobile telecoms market, announced today that they have joined forces by entering into an exclusive partnership covering the Benelux (Belgium, Netherlands and Luxembourg) and DACH (Germany, Austria, and Switzerland) regions.

The partnership will accelerate Subtonomy’s expansion into the fixed and mobile telecoms market in these regions by combining the company’s technological expertise – including its market-leading telecoms technical customer support suite, telecoms service assurance, and secure data retention and geolocation services for telecoms lawful intercept – with Tucana’s strong industry relationships, deep market knowledge and world-class delivery capabilities.

Founded in Sweden in 2012, Subtonomy is the only telecoms vendor dedicated to technical customer support. Its ML-driven solution blends cutting-edge technology with user-friendly tools to deliver unprecedented real-time insight into the experience of customers on any network (2G, 3G, 4G, 5G NSA, 5G SA, broadband and gigabit fiber). Its easy-to-use applications utilize this rich data to enable customer support teams to isolate and resolve problems faster; operational teams to prioritize fault fixing and network build according to actual customer need; business teams to up-sell to both business customers and consumers; and wholesale teams to understand the service they’re delivering to MVNO clients.

Subtonomy is proud of its 100% satisfied client base and has been finalists in the World Communication Awards for Customer Experience in both 2022 and 2023.

Commenting on the agreement, Andreas Jörbeck, CEO and co-founder of Subtonomy, said:

“We’re excited to be working with the experienced team at Tucana to extend the benefits of our world-class technical customer support portfolio to the Benelux and DACH regions. With this partnership, Subtonomy can now better serve these regions, supported and facilitated by the proven expertise of a well-established local player”.

Established in 2000, as a management buy-out of the telecoms divisions of Tekelec Europe, and headquartered in Antwerp, Belgium, Tucana is a value-added distributor of test- and measurement-solutions, as well as related applications and services for telecom- and IT-networks. Tucana has strong industry relationships and prides itself in offering indispensable, value-adding support to its customers throughout the lifecycle of deployed solutions – from development to installation and ongoing operation. Its experienced team provides consultancy, software development, comprehensive maintenance contracts, installation, trouble shooting, training and helpdesk support to telecoms operators across the Benelux and DACH regions from its offices in Antwerp, Breda, Le Vésinet and Munich.

Koen Gielen, CEO at Tucana commented:

“We’re looking forward to our collaboration with Subtonomy to bring its world-class technical customer support portfolio to our clients in the Benelux and DACH regions. Subtonomy’s technology will broaden our offering to our clients, while its reputation as a strongly customer-focused company aligns with our own ethos and makes them great partners for us. Together, we intend to help telecoms firms in the region rethink their technical customer support, setting new standards of excellence in meeting the evolving needs of their customers.”

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