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Tucana Solutions

Tucana Solutions

Network and service assurance overview

Tucana's Solutions

A strong and well implemented Network and service assurance strategy helps operators to optimize network performance as well as service quality through pro-active monitoring and management of fixed, mobile and converged network services.

Wireless PS overview

Wireless operators are increasingly using Mobile Data services as a competitive differentiator and a revenue generator. GSM has been extended via GPRS and UMTS to allow these non-voice services to be provided at speeds previously only seen in fixed networks.

Services such as Internet browsing, multimedia and video are now being offered by wireless operators in competition with fixed operators. Operators offering these high-speed data services have great opportunities as the popularity of these services grow, but they also face significant challenges in assuring that the quality of customer experience does not suffer.

As new services are being used by a greater audience and the network load and complexity increases, it is vital to have visibility into delivered quality. Without reliable tools for assuring quality of service, operators risk losing customers and face higher costs for customer service operations.

Wireless CS overview

The implementation of an all-IP infrastructure poses new challenges for wireless operators. It creates a more complex environment to maintain, as more signaling is involved when setting up and disconnecting network connections.

In the increasingly complex environment, where voice services needs to co-exist with new mobile data services, it is more important than ever to ensure the quality of service delivered to the end customer.

Although mobile data is projected to make up the majority of future revenue growth, voice still accounts for most of the revenue today. To be able to pro-actively manage end-to-end quality of experience and avoid churn, a well-implemented voice assurance system is vital

Fixed line overview

Fixed-line operators are facing increased challenges and competition from wireless operators. In an environment of increased churn and decreased ARPU, fixed-line operators need to focus on customer experience and the retention of high-value customers.

VoIP & IMS overview

IP is widely used as the transport mechanism within and between network operators for many services, including voice. However, much of the current IP infrastructure relies on third-party networks or the public Internet, making monitoring of quality and performance more important than ever.

IP Performance overview

IP Performance is intended to measure performance indicators/metrics for IP services. Measurements are focused on network and transport layer statistics. Data is captured passively from one or several network interfaces using NPB's, TAPs or SPAN/Mirroring ports, and the statistics generated are presented by the BIKV framework.

Customer assurance overview

The ability to pro-actively monitor customer experience is vital in environments where ARPU is dropping and churn is increasing. Considering it is nearly ten (10) times more costly to win a new customer than to retain one, operators can significantly improve their return on investment with a well implemented customer assurance strategy.

Corporate/VIP analysis overview

The greater part of an operator's revenue stream often comes from a relatively small group of subscribers. Clearly this group deserves extra attention in order to ensure their satisfaction and to keep them in your network. Normally the term 'VIP' refers to corporate users, but this does not necessarily have to be.

VIP customers can also be those who are keen to adapt the latest technologies, phones and devices thus helping operators drive their services forward.

Handset and device analysis overview

Many problems in wireless and VoIP networks are associated with the subscriber device. These may be the result of misconfiguration or software-related problems that cause incompatibility between the application on-line and the application in the client. In addition, it has become clear that some devices tend to perform poorly toward certain vendor equipment in the network.

Subscriber Analytics business value

Subscriber Analytics offers completely new possibilities for customer service or second-line technical service to directly solve the problem for the customer, as it gives the agent all the information needed to guide the customer through whatever might have gone wrong. The agent can directly recommend a solution to the customer, such as a handset replacement or the sending out of new settings to correct a malfunction or misconfiguration.

Features

  • Displays instant views of perceived quality and percentage of faults per IMSI.
  • Shortens support call hold time and reduces multiple call-in.
  • Enables fast escalation of relevant faults to second- and third-line engineers.
  • Views detailed information about the failed events to determine the root cause of the problem.

Crystallizer

The Crystallizer user interface displays a multi-colored mosaic of rectangular fields, the characteristics of which contain information on user, service, or network performance. The size of a field reflects the volume of the underlying data, while the color reflects the urgency of an issue.

This offers a new and efficient method of prioritization not previously available in the telecommunications industry.

Features

  • Unique ability to show very large amount of data in one view and still make it easy for the user to overview it. 
  • Automatically updated when new data is available in the database. 
  • Grouping functionality including zoom where the user easily navigate in the data hierarchy to finally reach to the root cause of the problem.
  • Color coding to indicate urgency.
  • Size to indicate importance.

Alarms

The Alarms application lets you configure and view alarms, as well as enable predefined or customized alarm definitions. Alarms can be viewed in real time and filtered from a network, customer, and service perspective, indicating degrading trends for KPIs and KQIs.

Features

  •  Configuration:
    •  Based on the same KPIs available for reporting.
    • Filter functionality based on any available object for the selected KPI.
    • Trend based alarms.
    • Alarm levels Critical, Major, Minor & Info. 
    • Raising or Falling.
    • Time based alarms of when it are to be active/inactive.
  • Presentation:
    • Immediate prompting, as soon as authorized users log in they are informed about the active alarms in the system.
    • Detailed information of the generated alarms.
    • State mark the alarm (e.g. Acknowledge, Clear).
    • Color coding according to severity.
    •  Sort and filter functionalities.
    • Includes export (for distribution) and save (for further analysis and escalation)

  • Distribution:

    • Using SNMP.

Roaming assurance overview

International wireless roaming is a vital contributor to every operator's profits.

Global roaming quality (GRQ) overview

The Global Roaming Quality (GRQ) project within the GSMA has defined a standard framework for monitoring end-to-end roaming quality of service. This framework was created to make it possible for collaborating operators to sign mutual Roaming SLAs.

Optimal roaming overview

Mobile operators select and prioritize roaming partners based on criteria such as IOT agreements, group operator alliances, QoS, coverage and traffic volume. Therefore, it is in an operators' best interest to ensure that their outbound roaming subscribers select a preferred network in each country visited.

Roamer tracking overview

Visiting roamers are probably the most important individual customer segment for any wireless operator. In order to attract and retain roamers it's crucial to know where these customers are gained and lost and how to gather information about their activity.

The Tucana northbound partner programme

Tucana's Northbound Partner Integration solution provides vendors with enriched network information, including both signalling and user data metrics. xDR (or CDR) records created by our solution provide added value for third-party applications such as CEM, fraud, roaming management, revenue assurance, interconnect billing reconciliation, and OTA systems.

The solution creates xDRs by analyzing the actual network traffic, using non-intrusive passive probes that do not need to interface with any network element. By correlating information from sometimes hundreds of messages per session to one single xDR in real time, our solution is able to give any OSS/BSS manufacturer a competitive advantage. The xDRs can be generated in standard or customized formats from many different types of networks, for example:

  • 2G/3G/LTE
  • IMS
  • VoIP
  • Traditional fixed line

Superior scalability

One of the key advantages offered by Tucana is the ability to scale the operation to handle increased load. From Tier-1 to Tier-3 installations, our solution provides partners worldwide with easy scalability, and attractive licensing models that facilitate fast ROI. Today, our installed systems are handling all kinds of operations, from small single-site installations to major multiple-site installations exceeding 40 billion records per day.

xDR generation, mediation, and enrichment

As networks grow more complex, so must the OSS/BSS applications supporting them. To sustain this increased complexity it is often insufficient to provide only simple transaction-based xDRs.

Instead, the information flow needs to be correlated between many different streams and enriched from various external databases.

Device management overview

Incorrectly configured handsets for wireless data services are a known problem in the wireless community. These inconsistencies occur, for example, when subscribers change settings, the mobile is purchased in a another country with network settings configured for that country, incompatibility between devices and many other issues.

Managing these inconsistencies is important to assuring quality of service, securing the network and also avoiding unnecessary work for the operator's customer service organisation.

Optimal roaming overview

Mobile operators select and prioritize roaming partners based on criteria such as IOT agreements, group operator alliances, QoS, coverage and traffic volume. Therefore, it is in an operators' best interest to ensure that their outbound roaming subscribers select a preferred network in each country visited.

Real-time network monitoring overview

For many years, a real-time network monitoring system has been a vital tool for operators to manage and troubleshoot problems with networks and services. Traditionally, the systems were mainly designed around SS7 signaling, but today there is a need to handle more complex multi-technology networks with increased bandwidth requirements.

Going forward, the systems should have the ability to analyze the actual pay-load, in addition to monitoring signaling, thus creating previously unimagined levels of insight into service quality.